Question 1

Do I need a Return & Refund Policy?

Accepted Answer

If you sell physical or digital goods online, yes. A clear policy protects you from disputes and chargebacks, builds customer trust, and is required by law in many regions — the EU, UK and Australia mandate a statutory right of withdrawal, and US state laws (e.g. California) often require a posted refund policy.

Question 2

What is a restocking fee?

Accepted Answer

A restocking fee is a percentage (commonly 10–20%) deducted from a refund to cover the cost of inspecting, repackaging and reselling returned merchandise. Many marketplaces (Amazon, eBay) cap restocking fees, and they typically cannot apply to defective or wrongly-described items.

Question 3

Is this Return & Refund Policy generator free?

Accepted Answer

Yes — completely free with no signup, no watermark and no limits. Fill in your details, preview the policy live, and download as HTML.

Question 4

Is the generated policy legal advice?

Accepted Answer

No. This tool produces a general-purpose template based on common e-commerce practices. For store-specific legal compliance — especially if you sell internationally or high-risk goods — have a qualified attorney review the final document.